Customer Service Officer

Sydney - Western Sydney, NSW, Australia

Casual / Temporary / Contract

Customer Service & Call Centre

Customer Service

The company

A well-established business recognized for its exceptional service, quality, and expertise in the steel industry. With a national presence, they are the trusted choice in the field.

Role Overview:

We are looking for a Customer Service Officer, to join the teamin Wetherill Park on an ongoing basis (Monday – Friday from 6am-2pm or 8am-4pm).

As a Customer Service Officer, you will be the frontline representative of the business. Your primary responsibilities will include providing accurate information on products, generating quotes, managing freight costs, and ensuring precise data entry for order processing. Additionally, there will be opportunities for growth and advancement as you develop your skills in estimating through training and on-the-job experience.

Key Responsibilities:

Provide accurate information to customers regarding products, specifications, and prices within pricing guidelines.
Generate accurate quotes for customers while maintaining appropriate margins.
Ensure freight charges are applied appropriately to recover business costs.
Maintain accuracy in data entry during order processing.
Work closely with the Branch Manager

Qualifications and Skills:

Previous experience in customer service or a related field preferred.
Excellent communication and interpersonal skills.
Strong attention to detail and accuracy in data entry.
Ability to work effectively in a fast-paced environment.
Proficiency in Microsoft Office suite and other relevant software.
Willingness to learn and develop estimating skills through training and experience.

If you are passionate about delivering exceptional customer service and thrive in a dynamic work environment, we encourage you to apply for this exciting opportunity!

Mohammed Nomaan

I am incredibly grateful to Josh Umali and Louie Binakaj for their exceptional support and guidance throughout my job search. Their dedication and professionalism were instrumental in helping me secure my dream position with my ideal employer.

From the very beginning, Josh and Louie took the time to understand my career aspirations and provided invaluable advice on how to present myself effectively. They arranged a meeting with my dream employer, which was a pivotal moment in my career journey. Their encouragement and insights gave me the confidence I needed to excel in the interview process.

Thanks to their unwavering support, I am now in a role that I am truly passionate about. I cannot thank Josh and Louie enough for their efforts and for believing in me. They are truly outstanding professionals who go above and beyond to help their clients succeed.

I highly recommend Josh Umali and Louie Binakaj to anyone seeking career opportunities. Their expertise and commitment make all the difference.

Response from the owner:Thanks for the kind words, Mohammed.

Loved working there, safety is top priority and Laite is the best!!

One of The Best Recruitment company in Adelaide. They giving you prompt service and they started you to work within week.

I personally Thanks to Kristy and Michael they guys are genuinely hard working and Quick in a response.

5 star from me if I could give more than that.

Response from the owner:Hi Ankit, Thank you for your feedback. We are glad we could assist!

I loved my experience with Synaco. I couldn’t thank or recommend Lucia enough, she helped me with such short notice, was so kind, welcoming & helpful and it is massively appreciated!! Thank you 😊

Applied and got a response within a few hours.
No messing around, straight in for an interview and to the new job location and I had a start when was suitable with myself.
Great communication and information from first contact.
Jade is the Bestest, she updated me through out everything and even checked in with me after my first day, I really do feel valued! Happy to be working with Jade at Synaco.

Response from the owner:Thank you so much for your kind words and 5-star review, Martin! It's wonderful to hear that you found your experience with Synaco Global Recruitment efficient and successful. We understand how important it is to have responses to job applications in a timely manner as well as clear communication throughout the process. We strive to meet those expectations and are very pleased that we did in your case!

Sonchhatra Dipesh

Usually recruitment agencies take time to recruiting people but here , it’s super quick and Very professional work done By Jade, Thanks for offering me job Jade😊.

Response from the owner:Thank you for taking the time to share your positive experience with Jade and our recruitment agency. We're thrilled to hear that Jade provided you with excellent service and was able to offer you a job quickly. At Synaco Global Recruitment, we strive to provide efficient and professional recruitment services to all our candidates, and we're glad that you found our work to be just that. We appreciate your kind words and hope to continue providing great service to you and others in the future.

Jade Clayton-Cuch was/is very helpful during the interview/onboarding process, clear and concise communication at all times. If I ever had a question/query, Jade was responsive almost at an instant. Jade was able to find me a role which suited my needs and experience, and was able to get me to start in the role within 48 hours. Very appreciate of Jade and Synaco for helping me when I needed it the most.

Response from the owner:Thank you for choosing Synaco Global Recruitment ,Brayden, and for taking the time to write such a positive review. We are thrilled to hear that Jade was so helpful and responsive during your interview and onboarding process. It is her dedication and commitment to providing excellent customer service that makes her a valuable member of our team.

Synaco reached out to me with the opportunity to interview for employment that was catered to my past experiences.
Their research was thorough in knowing what I had achieved and would suit the position well.
The interview stage was swift and new employment is about to commence.

Response from the owner:Thank you for choosing Synaco Global Recruitment, Thomas. We're glad to have had the opportunity to connect you with a great opportunity that is well-matched to your skills and experience. We appreciate your kind words about our research and interview process!

Michael McGrath

Amazing recruitment agency, Jade & Kristy found me a job on two separate occasions immediately. Will always recommend anyone looking for work to them.
Thankyou

Response from the owner:Thank you for choosing Synaco Global Recruitment, Michael. We are thrilled to hear that Jade and Kristy were able to help you find employment on two separate occasions. Your satisfaction is our top priority and we are glad that you had a positive experience working with our team. :)

Haitham Talab (Hase)

I would like deeply thank Jade Clayton-Cuch for her hard work into getting me into a role with Samaras Group which I am enjoying very much. Jade made it all happen within the space of 24 hours ( and this is no joke). Jade called me back on Thursday afternoon around 3pm with the job description and the type of candidate that they were looking for, she was very informative and friendly to chat with. With me providing answers to the questions that Jade asked me as well as my CV she was able to determine that i was correct fit for the role. From their, Jade worked quickly and efficiently, keeping me informed at every step to make sure that we had all the necessary paperwork filled out and completed, as well as the Interview with Samaras, The Drug and Alcohol, all paperwork finalised and the induction All done and completed. All this was completed by Friday afternoon around the same time. Jade you are a Champion. Thank you so much to you and Synaco Global Recruitment for such an easy and efficient employment process. Which with other companies would have taken any where from a week ( which is highly unlikely ) to 2 weeks . But most of all for this opportunity.

Response from the owner:Hase, we are incredibly pleased that the help of our valued team member Jade enabled you to find a perfect position at Samaras Group. Jade is a tremendous asset to our team and we're grateful she was able to assist you in finding the perfect fit. We thank you for your trust and confidence in us; it is greatly appreciated.

Martin “Marty” Junker

Jessica at Synaco has been very helpful with finding me casual work in the areas I have been interested in. She has continuosly made contact with me to ensure my needs are met, and I am happy with the work I have been offered. Thanks Jessica

Response from the owner:Hi Martin, Thank you so much for your review of Synaco Global Recruitment! We're happy to hear that you've been working with Jessica and finding work in the areas you're interested in. She's a great recruiter and we're glad she's been able to help you out.

Samantha Sawyer

Love the team at synaco Kalgoorlie
Always friendly and helpful

Response from the owner:Thank you for your kind words, Samantha! We're so happy to hear that you've had a positive experience with our team in Kalgoorlie. They work hard to provide the best possible service and it's great to see that it's paying off.

I go through Jade Clayton Cuch at Synaco and she’s very easy to deal with, always a call away when I need her and has been very helpful with getting me jobs, I definitely recommend going through Jade at synaco

Response from the owner:Thank you Joel for choosing Synaco Global Recruitment as your recruitment partner and for taking the time to leave this review. Jade Clayton Cuch is a highly valued member of our team and we appreciate your kind words. We are delighted to have been able to help you secure your current role and wish you all the best in your future career endeavors.

The company was really nice offering me employment, when I needed it the most.
The staff were always friendly and Kristy Robinson was always attentive and looking out for me, making sure that my employment was working for me.
I can't thank Kristy enough, she is an asset to this company.
I would not hesitate recommending this company to anybody looking for employment, as they will find work for you.
And if you do not like it, look around for something else that would best suit you and your situation.

Response from the owner:Thank you so much for your kind words, Tim! We're thrilled to have Kristy on our team and appreciate your mentioning her by name. It's feedback like this that makes all the hard work worth it. :) We're happy to hear that you found a position through us that was a good fit for you and that you were satisfied with your experience working with us. Thanks again for choosing Synaco Global Recruitment!

Response from the owner:Thank you for choosing Synaco Global Recruitment, Vipul.

Shahrooz Jabermoradi

It was so fast, useful and very helpful.
Thanks so much to Synaco global recruitment group.

Response from the owner:Thank you for your positive review of Synaco Global Recruitment Shahrooz! We're glad to hear that our services were fast, useful and helpful for you. We appreciate your feedback and we'll continue striving to provide the best possible experience. :)

Highly Recommended 🔥🔥🔥
Got Job From Synaco That was I want

Synaco is an excellent recruitment company. They have outstanding PR and good client management.

Response from the owner:Thank you for your kind words, Rahul! We're so happy to have been able to help you find your perfect job. Thank you for recommending us and we hope to be able to help more candidates like you in the future.

I am very with Synaco Global Recruitment Adelaide for them best service to provide me an employment according my ability and preference. Specially thanks to Clayton Jade for giving me opportunity to develop my skills more through my work.

Response from the owner:Thank you for choosing Synaco Global Recruitment Adelaide, Sunny. We are glad to hear that you are satisfied with our services and that we have been able to find a good fit for you. Thank you also for mentioning Jade; She is a valued member of our team. We appreciate your kind words and hope to continue providing excellent service in the future.

Amazing staff! specifically Jade Clayton-Cuch. Super easy to communicate with and made every step very easy and simple, nothing but good things to say about her and the company!

Response from the owner:Thank you for your kind words, Thomas! Jade Clayton-Cuch is an exceptional recruiter and we're so happy to have her on our team. Her dedication to customer service is evident in the great feedback she's received from candidates and clients alike. We appreciate your kind words and are grateful to have you as part of the Synaco team!

Just want to say a massive thank you to Jade Clayton-Cuch who would have to be your best asset to the company as she is always very respectful, supportive, and has excellent communication skills, and overall very professional

Response from the owner:Thank you for your kind words, Daryle. Jade is a valued member of the Synaco Global Recruitment team and we're grateful to have her on board. Her skills and dedication are an asset to our company. Thank you for taking the time to recognise her. We appreciate it!

Evangelia Georgiadis

A very caring and supportive group of individuals that truly care and support their staff and clients. Always putting their clients above and beyond their own needs. Highly recommend to anyone struggling to find work within any small, medium or large business. Positive happy and great communication throughout! Loved working here.

Avea marie Brown

A great opportunity to have worked through Synaco. The follow ups in terms of working conditions and personal experience faced whilst working under their care. The incentives was also appreciated. Having Lucia around as our go to personnel for issues and the prompt action taken was a pleasure, knowing that our griverences was a priority and she took the time to do follow ups. Also enjoyed her toolbox sessions.

Thank you Lucia and Synaco (Acorn) for the wonderful experience and opportunity.

Highly recommended 👌

Response from the owner:Thank you for choosing to work with Synaco Avea and sharing your experience with us. We're glad to hear that you found our incentives valuable and that Lucia was a great resource for you. Her toolbox sessions are popular for good reason! Thank you for recommending us. :)

samaine nicholls

Synaco Global has helped me to find a job as soon as I signed up. All the ladies there will never let you down. You will expect a phone call from them couple of hours later or the next day. That's exactly how great the team works. So a big thanks to them all for there awesome service that they provide. I will deffinitly recommend them for any future jobs. Well done ladies keep it up.

Response from the owner:Thank you for choosing Synaco Global, Samaine! We are so happy to have been able to help you find a job that is the perfect fit. Our team works hard to provide the best possible service and we are thrilled that we were able to exceed your expectations.

you owe it to yourself to be appreciated for your services, this company will do what they can to help you achive that apreciation .Friendly staff with a focus to help assisting you on your career no mater what your backround is........ nice

Response from the owner:Thank you for choosing Synaco, Walter. We appreciate your kind words about our team and their focus on helping others. It is our pleasure to assist people in finding their place in the world of work and we are so happy to have been able to do that for you.

Synaco is so helpful and is willing to help as much as they can I do highly recommend them I had Kiki from Synaco Kalgoorlie she is amazing and is so helpful. because of Kiki and her amazing work i have now got into a new job and now moving on to full time so thank you so much Kiki for all the help. and if anyone is looking for work droop into Synaco and see Kiki she well look after you

Response from the owner:Thank you for your kind words, Keanu. We are so happy to hear that Synaco was able to help you find a new job. Kiki is an amazing member of our team and we are grateful to have her on board. If anyone is looking for work, be sure to drop by Synaco and see Kiki--she will be more than happy to help!

Synaco were instrumental in finding me work after moving states. They also put in the effort to take me to different work sites to find me the best fit for my particular circumstances.

Response from the owner:Thank you, Ben! We are so happy to have been able to help you in your job search and to have found a good fit for you. :)

Highly recommended Synaco. Especially Kelly and Kristy both of them are very kind and helpful. Thank you very much for the job I’m in.

Response from the owner:Thank you for choosing Synaco, Rajni! We're so happy to have been able to help you find a great job. Kelly and Kristy are both wonderful employees and we're proud to have them on our team. Thank you for your kind words!

Nathan Phillips

Jade and kelly allways help me out 5 stars

Response from the owner:Thank you for your kind words, Nathan. Jade and Kelly are both excellent recruitment consultants and I'm happy to hear they're always able to help you out. I'll pass the wonderful review to both of them.

Always follow up and very friendly team.

Response from the owner:Hi Pau, thank you for your kind words, Pau. We're happy to know that our team provides excellent customer service. We'll be sure to pass on your compliments to them. Thank you for choosing Synaco!

Very good communication and a friendly service.

Response from the owner:Thank you for your kind words, James. We're happy to have been of assistance and definitely enjoy working with you!

Izuchukwu Agballa

Synaco is an excellent recruitment company. They have outstanding PR and good client management. I rate Synaco very high on my scale.

Response from the owner:Thank you for your kind words, Izuchukwu! We're so happy to have you as a client and thrilled to hear that you've had a positive experience with our PR and client management. We aim to provide the best possible service and it's great to know we're succeeding.

The best agency I have found in Kalgoorlie.

Response from the owner:Thank you for choosing Synaco, Doreen! We're so happy to have you and we'll continue to work hard to live up to your high standards. Thank you for the kind words and we hope to continue bringing you great service.

jheily Jhoaly villavicencio Olano

Response from the owner:Hi there, thanks for considering Synaco. We're glad to have you as part of our community!

Christian del pozo

They found me a job very quickly, nice staff 😊. If you are looking for any type of job, casual, full time or part time this is the place you have to go, they are very friendly and have good networking aswell, definitelly one of the best agencies in adelaide. And its almost in the center, easy to get there, totally recomended 🤙.

Response from the owner:Hi Christian, thanks so much for leaving a review - we really appreciate it. We're happy to hear you had a great experience with us! We hope you're going well the new role. :)

Response from the owner:Thank you from the team at Synaco

The Synaco team are very friendly and nice!

Response from the owner:Thanks for the compliment Tim!

I've been around in my working life, but nowhere I have ever been will compare to working here. I've never worked with a team so passionate about helping others or a team who just gets along with each other like we all do. Synaco has a whole lot of love to give, not just to each other, but to our candidates and clients as well. I'm proud to be a part of this awesome team<3 !

Response from the owner:Hi Kelly, thank you so much for the wonderful review. We're incredibly lucky and grateful to have someone like yourself be part of the Synaco team.

A day in the office at Synaco Global is always a positive experience ...collaborating with a positive driven team who support each other creates a truly "funky" office culture that makes coming to work a pleasure. Synaco Global Recruitment promote the kind of culture that inspires everyone to do their best.

Response from the owner:Thanks Craig for the positive feedback! We're glad to hear that you've had a great experience with Synaco. We especially love that you've noticed our "funky" office culture!

Staff are friendly and work seems to be picking up.

Response from the owner:Thanks for the review John!